One may ask who is Emma ? Emma is a new virtual assistant “computer generated assistant” launched by USCIS in order to help customers find basic immigration information they need. While we applaud this new great tool and encourage anyone to embrace Emma and ask her questions, we would like to point out that according to USCIS Emma might not be able to answer all questions yet and she cannot file forms . Moreover, for some questions she will just direct you to a relevant USCIS web page.
It is true that you may file USCIS forms yourself or get help from anyone claiming having knowledge in immigration law. However, only Licensed Attorneys or Accredited Representatives can give you legal advice about which form to submit, explain your immigration options or communicate with USCIS about your case. (See USCIS Website regarding finding an attorney).
Have basic questions ? Contact EMMA.